FAQs
Where are your shoes made?
All SJP by Sarah Jessica Parker shoes are proudly handmade in Italy.
The shoe I want is sold out. Will you get more?
If the shoe you're interested is marked as one of our Evergreens, we will continually replenish the style. Seasonal styles will sadly not be replenished. If a shoe you want is sold out, we encourage you to check on availability with our other global retailers. You can also contact us directly at support@sjpusa.com and we'd be happy to assist in locating a specific style.
Where do you ship?
We are currently able to ship worldwide with a few exceptions. Please note that our free shipping over $150 promotion will not apply to International customers or customers in Hawaii or Alaska.
How do I track my order?
You can track your order in several ways!
You should have received an order confirmation email when you placed your order. A second email notification will be sent to you when your parcel ships. Both emails will include a link to view the status of your order.
Log into your account and select Order History on the left. All of your previous orders will be displayed. Click the order you're interested in and then click on the tracking number to track your package.
Can I return orders that I purchased at a discounted price?
Please note that all purchases of sale styles online or in store will be non-refundable. We will accept returns for store credit only.
How long will it take for my order to arrive?
The cut-off for same-day shipping is 1:00pm EST. We will ship all orders received by this cut-off time on the same day. All orders received after 1:00pm EST will ship the following business day.
Transit time will depend on the shipping service that you select at checkout and destination.
Domestic shipments:
FedEx Ground: Up to 6 days, depending on shipping address
FedEx 2Day: 2 days
FedEx Standard Overnight: 1 day
International shipments will be sent via DHL. Transit time will depend on the final destination.
Can I have my package sent to a freight forwarding company or a P.O. Box?
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
How do your shoes fit?
All SJP by Sarah Jessica Parker footwear follows European sizing. Please click here to view our size guide.
What is the meaning of the grosgrain stripe on the back of your shoes?
The grosgrain stripe is a nod to my childhood, specifically my mother. As a young girl, I was required to wear a grosgrain ribbon in my hair every day. I had a bureau full of them and would have to iron one each morning.
When our first samples arrived from Italy, I was sitting with George looking at them when I realized the back of them looked bare. The seam up the back looked unfinished. I suggested to George that we cover it with a grosgrain and our signature touch was born.
Do you have a physical store?
We have a flagship store in the heart of the West Village here in NYC and several others worldwide! Check our Store Locator to find the retailer closest to you.
How do I place a return?
To return an item purchased on this site, please review the details on our Shipping & Returns page and then use the corresponding return form to request a return. You will need your order number and the email address you used when placing your order.
Once you have entered these, follow the steps to select the item(s) you'd like to return and the reason for doing so. You'll then be asked whether you want to exchange, receive store credit or receive a refund on your original method of payment.
You'll be provided with a return shipping label to print and attach to your package. Please note that we do deduct $10 from your method of payment when a return is processed.
Please note that SJP is not able to process automatic exchanges. If you need to exchange your purchase for another size or color, please fill out the return request and mention you would like an exchange on the notes section. Our customer service will contact you via email to arrange for the exchange.
What's your return policy?
We accept returns and exchanges up to 14 days after you receive your package regardless of where you're shopping from. More information on returns can be found here.
How long does it take to process a return?
It will take approximately 3 days for your return to be processed after we receive it. If your return passes quality control, please allow at least 10 days for your refund to post.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, American Express, JCB and Diners Club), Afterpay and ApplePay. You can also pay using an SJP by Sarah Jessica Parker electronic gift card.
Do you price match with other stores, or adjust pricing for previous purchases if items are marked down?
No. At this time, we are not able to price match and we do not honor price adjustments if items you've previously purchased are marked down (or further marked down).
What can I do if my payment is declined?
If your card is declined, please try a different form of payment. If this does not work, please contact your bank for further assistance.
